Empathic listening, listening personality, listening skills
Request a Quote or More Information on this Workshop >
WORKSHOP DESCRIPTION
Hearing is an ability, listening is a behavior, and empathic listening is an acquired skill. It will help you build rapport with others and create stronger relationships.
WHO SHOULD ATTEND:
People who listen to others
YOU WILL LEARN TO:
- Be more understanding of others
- Reflect the content of interpersonal messages
- Interpret the challenges of non-verbal communication and make them work effectively
COURSE OUTLINE
Your Listening Personality
- Distinguish between active and empathic listening
- Assess your listening personality
- Identify your challenges in listening
- Understanding what happens if the message senders knows you’re NOT listening
Steps to Improving your Listening Skills
- Stop, Look, Listen
- Responding with empathy
- Strategies for empathetic listening
- Reflecting content by paraphrasing
- Reflecting feelings by paraphrasing
Empathetic Listening
- Understanding characteristics
- Exhibit listening behaviours
- Respond with empathy
- Use non-verbal behaviours of an empathic listener
- Create an action plan
METHODS TO BE USED
Program delivery will appeal to all adult learning styles to encourage active participation and learning.
< Back to all Communication Skills Courses
Course Code: CSP505
-ps-.5