Instructional Design
Several of our trainers are skilled in the art of instructional design. If you need someone to design a specific course for your organization, to train your trainer to deliver it, and to license the workshop, please contact us.
- Accent Reduction
- Anti-Oppression
- Behavioural Interviewing
- Business Writing
- Coaching
- Communications
- Conflict Resolution
- Change Management
- Customer Service
- Difficult Conversations
- Email Writing
- Emotional Intelligence
- Grammar
- Handling Complaints
- Integrity
- Leadership
- Listening Skills
- Management Skills
- Managing Meetings
- Minute Taking
- Negotiating
- Performance Reviews
- Presentation Skills
- Project Management
- Proposal Writing
- Providing Feedback
- Report Writing
- Sales Skills
- Strategic Planning
- Team Building
- Time Management
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Books
These are some of the products produced by our trainers.
Business Writing Basics
Just as the field of business writing has expanded, so too has the third edition of Business Writing Basics. As in the previous editions, this book is designed to teach people to use a business – not an academic – style of writing, to create documents and to respond to email more efficiently. It contains more than 200 useful tips, samples, worksheets and checklists.
This edition also discusses PowerPoint presentations and business cases. Business Writing Basics will enhance and update your writing skills overnight by showing you how to:
• Adopt a “you” attitude when writing for the web
• Plan and write business cases and reports
• Create effective email and PowerPoint presentations
• Replace clichés with more reader-friendly terms
• Use verbs to create powerful messages
• Avoid writer’s block
Contact us to buy this book.
The Minute Taker’s Handbook by Jane Watson
Minute takers perform a vital function at meetings. Without effective minutes, many of the ideas and decisions made at meetings would be lost. This revised edition of The Minute Taker’s Handbook is designed to help all people who are involved in the minute-taking process, either on an occasional or regular basis. Along with helping you to become a confident minute taker, it provides techniques and examples to enable you to produce concise, accurate minutes for all types of meetings. If your job involves taking minutes, this book is a must-read.
The Minute Taker’s Handbook is available through CSAE (Canadian Society of Association Executives)