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WORKSHOP DESCRIPTION
Successful organizations generate trust: trust of clients and customers, trust between senior management and employees, and trust between colleagues. Companies who inspire trust not only strengthen their own image, but they build a committed, happier, more stable workforce. And creativity and innovation are increased.
This interactive workshop focuses on the behaviours that generate trust and provides participants with techniques to build a positive, more productive environment.
WHO SHOULD ATTEND:
- Anyone who is in a managerial/supervisory position and wishes to build a stronger, more productive corporate culture
- Anyone who wants to improve their own trust levels and the impact they can have on others
- Anyone who wants to reduce stress levels within the organization
YOU WILL LEARN TO:
- Develop a definition of trust and its significant impact upon the workplace
- Define internal and external trust factors unique to their organization
- Create a snapshot of the company’s “trust culture” at this point in time
- Identify behaviours that both build or destroy trust
- Develop solutions to create an atmosphere of enhanced trust and productivity
- Create a personal action plan to continually increase trust levels to keep staff motivated and customers coming back
COURSE OUTLINE
Trust and the Impact on the Workplace
- Developing definitions of trust and coming to a common understanding
- Defining unique characteristics for the organization and understanding how this can impact both internal and external relationships and productivity
Current Trust Levels Within the Organization
- Exploring the current environment of the organization in relation to trust levels and get a “snapshot” of today’s culture and ways to enhance it
- Identifying behaviours consistent in the organization – helpful or hindrance
- Examining the role communication plays in building trust levels
Behaviours That Build or Destroy Trust Levels
- Identifying trust building behaviours and highlight their impact on others
- Creating a list of trust busters
- Exploring how trust busters can increase stress levels in the organization and lead to negative impacts
Solutions to Create a Trust Culture
- Identifying gaps where trust building would be beneficial in the organization
- Focusing on specific causes and signs of mistrust
- Highlighting the role communication and learning how to deal with negative situations
- Understanding the impact on customer service and the bottom line
Personal Impact
- Assessing own behaviour and how it contributes to trust levels
- Examining how their behaviour influences others both internally and externally
- Completing a personal action plan to implement workshop techniques in daily lives
METHODS TO BE USED
This will be a very interactive day, in a non-threatening environment, where participants will complete individual questionnaires, have facilitator-lead discussions, complete breakout group work, and resolve real-life case studies.
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Course Code: EDH707
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