Courses and Workshops

Listed below are the workshops most requested by our Healthcare sector clients.

One-Day Course Outlines

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  • Report Writing Tools

    Everything you need to know to write effective reports: proven tools to ensure you provide your reader with the right information, formats to organize information and recommendation reports quickly, and writing techniques for clear, concise sentences.

  • Minute Taking & Listening Skills

    Preparing minutes for formal and informal meetings. This session includes organizational techniques and plenty of supporting exercises. It also has a component on listening skills.

  • Handling Public Complaints

    Participants will learn to build on their natural styles, improve their communication skills and enhance the image of your organization. The root cause of complaints will be established so they can be dealt with quickly and effectively.

  • Project Management Overview

    You will receive an overview of what’s involved in managing a project. Participants will walk away with a clear understanding of the benefits of a sound project management process for their organization.

  • Time Management : Make it a Habit

    This workshop teaches you how to identify the habits you need to change to be a good time manager. You will learn how to develop SMART goals, set priorities, analyze your time problems, and plan and schedule your day for maximum effectiveness.

  • Transition into Management

    This workshop will examine the critical aspects of going from fellow employee to supervisor/manager and explore the difficulties that may lay ahead.

  • Powerful Leadership Skills

    Develop impactful leadership skills through this course, focusing on effective communication, decision-making, and team-building strategies to inspire and drive organizational success.

  • Leadership for Today and Tomorrow

    Customize this leadership course to your organization’s needs with various modules on teamwork, team development, coaching, leading change, well-being, etc.

  • Emotionally Intelligent Leaders

    Learn to cultivate emotionally intelligent leadership skills, empowering you to navigate complex dynamics, inspire teams, and foster a positive work environment, through this comprehensive course.

  • Emotional Intelligence for Office Professionals

    This workshop introduces emotional intelligence, builds important emotional intelligence skills, and provides basic strategies to improve the effectiveness of participants both professionally and personally.

  • Change Management

    This course provides practical tools and tips from a senior change management practitioner. Participants will learn a step-by-step methodology for enabling the people impacted by change to successfully transition from the current to the future work situation or environment.

  • Giving and Receiving Feedback

    Master the art of giving and receiving feedback with this workshop, which provides practical strategies for delivering constructive feedback, receiving it with openness, and fostering a culture of continuous improvement in communication.

  • Conflict Resolution

    Conflict triggers different behaviours in each of us, from destructive to productive responses. And while conflict can be very uncomfortable, it is a natural and inevitable part of relationships.

  • Customer Service

    Enhance your customer service skills with this course, designed to equip participants with essential techniques for delivering exceptional customer experiences and fostering long-term client satisfaction.

Half-Day Course Outlines

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  • Emails @ Work

    Increase the chances of your emails getting the results you want. Review the best format, effective subject lines, powerful opening lines and tone. (This session does not cover writing style.)

  • Grammar Essentials

    Update your grammar knowledge. Review the six most common errors, the rules for punctuation and subject and verb agreement.

Two-Day Course Outlines

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  • Project Management: Effective Principles

    Picture a recent project n which you were involved. Were you clear on the scope? Did you have a detailed plan? Did you have a good handle on the various approvals required? Did you identify and plan for risks up front? Did you finish on time and on budget? If the answer to any of these questions was anything but a definitive “yes,” you need to complete this program.

We can help you choose which course is right for your organization!

For more details, customization, or pricing…

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