Courses and Workshops

Listed below are the workshops most requested by our Educational Institution clients.

One-Day Course Outlines

     Click on a COURSE TITLE to see the full outline…
  • Minute Taking & Listening Skills

    Preparing minutes for formal and informal meetings. This session includes organizational techniques and plenty of supporting exercises. It also has a component on listening skills.

  • Customer Service

    Everyone is a customer, internally and externally. Enhance your customer service skills with this course, designed to equip participants with essential techniques for delivering exceptional customer experiences and fostering client satisfaction.

  • Handling Public Complaints

    Participants will learn to build on their natural styles, improve their communication skills and enhance the image of your organization. The root cause of complaints will be established so they can be dealt with quickly and effectively.

  • Conflict Resolution

    Conflict triggers different behaviours in each of us, from destructive to productive responses. And while conflict can be very uncomfortable, it is a natural and inevitable part of relationships.

  • Report Writing Tools

    Everything you need to know to write effective reports: proven tools to ensure you provide your reader with the right information, formats to organize information and recommendation reports quickly, and writing techniques for clear, concise sentences.

  • Indigenous Cultural Competency Training

    Develop cultural competency and understanding through Indigenous Cultural Competency Training, equipping participants with knowledge and skills to engage respectfully and effectively with Indigenous communities and individuals.

  • Transition into Management

    This workshop will examine the critical aspects of going from fellow employee to supervisor/manager and explore the difficulties that may lay ahead.

  • Powerful Leadership Skills

    Develop impactful leadership skills through this course, focusing on effective communication, decision-making, and team-building strategies to inspire and drive organizational success.

  • Leadership for Today and Tomorrow

    Customize this leadership course to your organization’s needs with various modules on teamwork, team development, coaching, leading change, well-being, etc.

  • Emotionally Intelligent Leaders

    Learn to cultivate emotionally intelligent leadership skills, empowering you to navigate complex dynamics, inspire teams, and foster a positive work environment, through this comprehensive course.

  • Emotional Intelligence for Office Professionals

    This workshop introduces emotional intelligence, builds important emotional intelligence skills, and provides basic strategies to improve the effectiveness of participants both professionally and personally.

  • Time Management : Make it a Habit

    This workshop teaches you how to identify the habits you need to change to be a good time manager. You will learn how to develop SMART goals, set priorities, analyze your time problems, and plan and schedule your day for maximum effectiveness.

  • Change Management

    This course provides practical tools and tips from a senior change management practitioner. Participants will learn a step-by-step methodology for enabling the people impacted by change to successfully transition from the current to the future work situation or environment.

Half-Day Course Outlines

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  • Emails @ Work

    Increase the chances of your emails getting the results you want. Review the best format, effective subject lines, powerful opening lines and tone. (This session does not cover writing style.)

  • Grammar Essentials

    Update your grammar knowledge. Review the six most common errors, the rules for punctuation and subject and verb agreement.

  • Business Writing: The Art of Plain Language

    There are many techniques to help you incorporate plain language writing into your business documents. This one-day workshop – using examples, exercises, and your own writing samples – will provide you with an overview of the principles of plain language.

Two-Day Course Outlines

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  • Project Management: Effective Principles

    Picture a recent project in which you were involved. Were you clear on the scope? Did you have a detailed plan? Did you have a good handle on the various approvals required? Did you identify and plan for risks up front? Did you finish on time and on budget? If the answer to any of these questions was anything but a definitive “yes,” you need to complete this program.

We can help you choose which course is right for your organization!

For more details, customization, or pricing…

Please complete the form below and we will respond to you by the next business day!