Closing Lines in Business Documents

Heather’s question: “In one of your biztips, you closed with ‘Trust this helps.’ Should it not be ‘I trust this helps’?”

BizWritingTip response: You are right in your thinking. “Trust this helps” is not a complete sentence. However, in business writing, it is common practice to be a little less strict with our closing lines in electronic messages.

Examples (informal closes)
Looking forward to seeing you.
Hope you have a good weekend.

All effective business writers understand the three tones of business writing: formal, neutral, and informal. The formal tone is used for reports and for official letters. It rigidly adheres to all grammar rules, but the tone can come across as rather stiff. The emphasis is on the writer or the writer’s organization.

Example (formal close)
I trust this information helps.

When reading most letters and emails, readers tend to prefer a style that sounds more conversational. It usually increases your reader’s buy-in of the message.

Note: I am not recommending disregarding grammar rules in letters and emails. My comments relate only to the closing line.

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