Word Choice – Who Versus That and Which
BizWritingTip reader: “I always believed that you should use who when you are referring to people and that when referring to things. However, these two words seem interchangeable now. What is correct?” BizWritingTip response: A few reference books say you can use both words interchangeably. However, conventional thinking supports your understanding. Use who (and its related forms, whose and whom) to refer to people. […]