Carlos Esteves is an accomplished adult educator and facilitator with over 20 years of experience delivering high-impact training to a wide range of learners—from frontline employees to C-suite executives. He has facilitated more than 2,500 workshops across sectors including government, healthcare, finance, education, non-profits, and global corporations.
Carlos specializes in workplace learning that supports professional growth, psychological safety, and inclusive leadership. His facilitation expertise spans topics such as mental health in the workplace, resiliency, stress management, leadership development, respect in the workplace, cross-cultural communication, and customer service excellence. He is also Myers-Briggs Type Indicator (MBTI) qualified and experienced in career counselling.
As a Senior Staff Facilitator with TELUS Health Learning, Carlos delivered the first mental health leadership training workshop in Canada for people leaders. He also designed and led Train-the-Trainer programs, consulted on instructional design, and was frequently requested by high-profile clients such as Public Health Ontario, Canadian Armed Forces, CBC/Radio-Canada, Export Development Canada, and the Ontario Ministry of the Solicitor General.
Carlos holds a Master of Education and a Bachelor of Science in Psychology from the University of Toronto. He has also earned certificates in Adult Training and Development, Workplace Mental Health Leadership (Queen’s University), Cross-Cultural Orientation (TMC), and Diversity and Inclusion in Education (University of Glasgow, Coursera). He has served as faculty for adult education programs at the Ontario Institute for Studies in Education (OISE), Schulich Executive Education Centre, and Centennial College.
Carlos brings a learner-centric, inclusive approach to facilitation. He is known for customizing content and facilitation to fit workplace contexts, creating psychologically safe learning environments, and engaging participants with practical, real-world scenarios. His extensive background in customer centric roles in IT service management as a people leader, national customer advocacy and quality manager supports his learner centric facilitation style.
An avid reader of historical fiction and adult education research-based literature. He also runs 10k-ish distances weekly throughout the year – almost regardless of any weather – and is a novice-in-very-much-training curler of late.