ONE-DAY WORKSHOP

For 6 to 20 participants at your place of business

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WORKSHOP DESCRIPTION

A strong focus on customer service within the public sector provides municipalities with the following benefits:

  • Greater public confidence and trust
  • Support for budgets, zoning changes, or other local government initiatives
  • Positive image for their community

All local government employees are part of the customer service process. Yet sometimes a service provider will encounter uninformed, unhappy, and irate customers. This workshop provides techniques for communicating with these people while remaining calm and professional.

WHO SHOULD ATTEND:

  • Employees who communicate with the clients frequently
  • Internal customers
  • Supervisors

COURSE OUTLINE

Coming Soon!

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Course Code: CEC702

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