Courses and Workshops

Conflict resolution in the workplace is a critical skill that enables individuals and teams to address and resolve disagreements or disputes effectively. It involves identifying the underlying issues, understanding different perspectives, and finding mutually satisfactory solutions to restore harmony and productivity.

Effective conflict resolution begins with open communication and active listening. It’s important for parties involved in the conflict to express their concerns and perspectives openly while also demonstrating empathy and understanding towards others’ viewpoints. This helps in uncovering the root causes of the conflict and finding common ground for resolution.

In addition to communication, conflict resolution often requires negotiation and compromise. It may involve brainstorming alternative solutions, evaluating their pros and cons, and collaboratively selecting the best course of action. Flexibility and willingness to accommodate the needs and interests of all parties are key to reaching a satisfactory resolution.

One-day Course Outlines

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  • Conflict Resolution (DiSC)

    Conflict triggers different behaviours in each of us, from destructive to productive responses. And while conflict can be very uncomfortable, it is a natural and inevitable part of relationships.

  • Conflict Resolution in the Workplace

    This workshop provides an opportunity for people to examine their own conflict style, understand the benefits to dealing with issues early and provide concrete skills using an easy to follow model.

  • Team Conflict Resolution

    Conflict and anger can be a paralyzing factor in any company. Dealing with it is important to be able to carry on organizational goals. The simulations in this workshop are drawn from current conflict scenarios.

  • Addressing and Resolving Conflict

    This course provides practical ‘hands-on’ approaches for addressing and overcoming negative conflict. At the same time, it offers insight into how to use the positive side of conflict to find new, creative, and mutually beneficial solutions to contentious issues.

  • Confrontation or Collaboration – You Choose!

    This workshop will help people to explore their own behaviour, the relationships they have with others, and the results they can achieve. They will learn how small changes can make a huge difference in their results and work relationships.

Half-Day Course Outlines

  • Mitigate Conflict

    Conflict is inevitable! Are you part of the problem or part of the solution? It’s easier to blame others for problems. Each of us has a natural preference for how we handle conflict. Do you know what your style is? Being skilled and mature (and that doesn’t come with age) means being able to identify what needs to be done whether we like it or not. Learn your style and learn how to adapt to resolve conflict.

  • Leading Through Conflict

    This workshop provides leaders with the necessary skills to transform conflicts into opportunities for growth, enhancing team collaboration and fostering a healthy work environment.

  • Emotional Intelligence and Conflict Management

    Effectively managing conflict is a crucial leadership skill, and emotional intelligence (EQ) plays a central role in handling difficult situations with empathy and self-awareness. This workshop equips leaders with the tools to use EQ in managing conflicts, fostering better communication, and creating healthier team dynamics.

Two-Day Course Outlines

  • Conflict Management-Persuading

    Participants at this workshop will learn effective persuasion styles and how to improve their ability to influence others. The conflict management training will teach the participants how to recognize the causes of interpersonal conflict and to become aware of the emotional triggers to prevent explosive situations.

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