ONE-DAY WORKSHOP

For 6 to 20 participants at your place of business

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WORKSHOP DESCRIPTION

When you think of workplace conflict, what comes to mind? Typically arguing, compromising, finding solutions, or colleagues taking ownership for mistakes. Conflict comes down to a difference of opinions involving strong emotions. It can range from brief, explosive disputes to subtle, long-lasting issues. Either way conflict triggers different behaviours in each of us, from destructive to productive responses. And while conflict can be very uncomfortable, it is a natural and inevitable part of relationships.

This workshop can be customized for specific industries and participant groups.

WHO SHOULD ATTEND:

Everyone who can benefit from an understanding of productive versus destructive conflict and the knowledge and skills to cope in today’s workplace environment.

YOU WILL LEARN TO:

  • Appreciate how their style of handling, conflict affects the people around them
  • “Catch” yourself when going down a destructive conflict path
  • Reframe a conflict situation and choose more productive behaviours

COURSE OUTLINE

What is Conflict?
  • When you think of conflict, what comes to mind?
  • A difference of opinions involving strong emotions
Understanding your DiSC Style in Conflict
  • What is important to you during conflict?
  • What drains your energy during conflict?
  • Overview of DiSC styles in conflict
Destructive Responses in Conflict
  • What drives each of the DiSC styles in conflict?
  • What are some of the common destructive responses?
  • Why do I do what I do in conflict?
Recognizing Automatic Thoughts
  • Changing your response
  • Stepping back from your emotions
  • Reframing your automatic thoughts
Practice, Choosing and Applying Productive Responses
  • Describe your conflict situation
  • What were your automatic thoughts? What are your responses?
  • How did you reframe your automatic thoughts? How could you have done better?

METHODS TO BE USED

This workshop is highly interactive. Participants will complete the DiSC® Productive Conflict online self-assessment and engage in activities, exercises, and discussions to share their own styles and experiences. They will also participate in practical productive conflict situations dealing with real work issues.

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