For 6 to 20 participants at your place of business

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When you think of workplace conflict, what comes to mind? Typically arguing, compromising, finding solutions, or colleagues taking ownership for mistakes. Conflict comes down to a difference of opinions involving strong emotions. It can range from brief, explosive disputes to subtle, long-lasting issues. Either way conflict triggers different behaviours in each of us, from destructive to productive responses. And while conflict can be very uncomfortable, it is a natural and inevitable part of relationships.

This workshop can be customized for specific industries and participant groups.


Everyone who can benefit from an understanding of productive versus destructive conflict and the knowledge and skills to cope in today’s workplace environment.


  • Appreciate how their style of handling, conflict affects the people around them
  • “Catch” yourself when going down a destructive conflict path
  • Reframe a conflict situation and choose more productive behaviours


What is Conflict?
  • When you think of conflict, what comes to mind?
  • A difference of opinions involving strong emotions
Understanding your DiSC Style in Conflict
  • What is important to you during conflict?
  • What drains your energy during conflict?
  • Overview of DiSC styles in conflict
Destructive Responses in Conflict
  • What drives each of the DiSC styles in conflict?
  • What are some of the common destructive responses?
  • Why do I do what I do in conflict?
Recognizing Automatic Thoughts
  • Changing your response
  • Stepping back from your emotions
  • Reframing your automatic thoughts
Practice, Choosing and Applying Productive Responses
  • Describe your conflict situation
  • What were your automatic thoughts? What are your responses?
  • How did you reframe your automatic thoughts? How could you have done better?


This workshop is highly interactive. Participants will complete the DiSC® Productive Conflict online self-assessment and engage in activities, exercises, and discussions to share their own styles and experiences. They will also participate in practical productive conflict situations dealing with real work issues.

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