Team Conflict Resolution

WORKSHOP DESCRIPTION

Conflict and anger can be a paralyzing factor in any company. Dealing with it is important to be able to carry on organizational goals. The simulations in this workshop are drawn from current conflict scenarios.

This workshop can be customized for specific industries and participant groups.

WHO SHOULD ATTEND:

• Any manager, supervisor, or team member who deals with anger or conflict on the job
• Anyone who works in a team environment

YOU WILL LEARN TO:

• Identify personal triggers
• Shift automatic response traps
• Stay calm and centered in the midst of conflict
• Creatively diffuse emotionally-charged situations
• Handle hostile clients, difficult customers and aggressive co-workers
• Deal with reactive behaviour
• Create win-win outcomes

COURSE OUTLINE

Understanding the Power of Anger

• Where it comes from
• What lies beneath it
• How it affects us

Examining Behaviour Styles

• Discover personality patterns
• Why we explode, retreat or threaten
• Identify emotional booby traps

Using Anger Management Techniques

• Apply instant intervention tools
• Handling sarcasm, swipes and slams
• Setting and maintaining boundaries

Doing Things Differently

• Change behaviours: from retreat to assertiveness; from attack to compassion; from manipulation to co-creation

Becoming a Skilled Conflict Manager

• Correctly assess conflict situations
• Determine appropriate response style
• Apply the conflict model for successful results

Designing Your Destiny – how to use conflict for continuous growth

• Create a personal kit bag of conflict management tools
• Develop win/win strategies as a way of living

METHODS TO BE USED

Resolving Conflicts in the Workplace is an interactive, experiential workshop which uses accelerated learning techniques. Participants can expect to have a challenging and enjoyable learning experience, and will be able to take away techniques and skills they can use on the job immediately.