• Half-Day Course

    3 Hours
    of training

  • 6 to 20 Participants

    6 to 20
    participants from
    your organization

  • On-Site or Virtual

    On-Site at your
    place of business or
    Virtual via Zoom / Teams

Effectively managing conflict is a crucial leadership skill, and emotional intelligence (EQ) plays a central role in handling difficult situations with empathy and self-awareness. This workshop equips leaders with the tools to use EQ in managing conflicts, fostering better communication, and creating healthier team dynamics.

This course helps participants develop emotional intelligence as a core skill for conflict management. Through practical exercises and reflective discussions, participants will learn how to enhance their self-awareness, empathy, and emotional regulation, enabling them to navigate and resolve workplace conflicts constructively. The focus will be on equipping leaders with the strategies needed to handle challenging situations while maintaining team cohesion and promoting a positive environment.

WHO SHOULD ATTEND:

  • Team leaders and managers
  • HR professionals
  • Organizational leaders responsible for conflict resolution
  • Anyone interested in improving their conflict management skills through emotional intelligence

YOU WILL LEARN:

  • The role of leadership in guiding teams through conflict
  • Tools and techniques for de-escalating and transforming conflict
  • Leadership strategies to maintain team cohesion during disputes
  • How to apply conflict transformation in real-life scenarios

COURSE OUTLINE

Introduction to Emotional Intelligence

  • Definition and components of emotional intelligence (self-awareness, empathy, emotional regulation)
  • The impact of EQ on leadership and conflict management

The Role of EQ in Conflict Management

  • How emotions influence conflicts and decision-making
  • Strategies for using empathy and self-awareness to manage conflict
  • Leadership approaches for maintaining team cohesion during disagreements

Practical Tools for Managing Emotions

  • Techniques for recognizing emotional triggers in conflict situations
  • Tools for enhancing empathy and understanding diverse perspectives
  • Methods for managing stress and maintaining emotional balance

Role-Playing Exercises and Group Reflection

Role-playing scenarios to practice conflict management using EQ

  • Group discussions on conflict resolution techniques and feedback on different approaches
  • Personal reflection on emotional triggers and conflict management styles

Summary and Evaluations

METHODOLOGY

This course combines short lectures, interactive discussions, and role-playing exercises. Participants will explore real-world conflict scenarios, practicing how to apply emotional intelligence to resolve conflicts constructively. The session encourages self-reflection and provides practical tools that participants can implement immediately to manage workplace conflicts more effectively.

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