• Half-Day Course

    3 Hours
    of training

  • 6 to 20 Participants

    6 to 20
    participants from
    your organization

  • On-Site or Virtual

    On-Site at your
    place of business or
    Virtual via Zoom / Teams

Leaders often face challenges when navigating team conflicts, and without the right tools, conflict can escalate and undermine team cohesion. This workshop provides leaders with the necessary skills to transform conflicts into opportunities for growth, enhancing team collaboration and fostering a healthy work environment.

Participants will explore leadership approaches that maintain team cohesion during disagreements, learn conflict de-escalation techniques, and engage in reflective exercises that help them manage difficult situations constructively.

WHO SHOULD ATTEND:

  • Team leaders and managers
  • HR professionals
  • Organizational leaders responsible for team dynamics
  • Anyone in a leadership role wanting to improve conflict resolution skills

YOU WILL LEARN:

  • How to identify and navigate cultural differences in the workplace
  • Effective cross-cultural communication strategies
  • Techniques for creating inclusive and culturally sensitive work environments
  • Ways to enhance team collaboration through cultural diversity

COURSE OUTLINE

The Role of Leadership in Conflict

  • Leadership styles and their impact on conflict resolution
  • The importance of maintaining team cohesion during conflict

Tools for Conflict Transformation

  • Thomas Kilman Conflict Styles as a tool
  • Practical tools for de-escalating and resolving conflicts
  • Communication strategies for responding to and transforming conflict

Case Studies on Leading Through Conflict

  • Review of real-world conflict scenarios and leadership responses
  • Group analysis of successful conflict transformation examples

Group Discussion, Scenarios, and Personal Reflection

  • Engaging in role-playing exercises to practice conflict resolution
  • Personal reflection on leadership challenges and conflict experiences
  • Applying conflict transformation techniques in the workplace
  • Questions?

Summary and Evaluations

METHODOLOGY

This workshop employs a mix of short lectures, group discussions, and interactive scenarios to engage participants. Case studies and role-playing exercises allow leaders to practice conflict resolution in a safe environment, while personal reflection and small group discussions support integration and sense-making.

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