Emails @ Work

WORKSHOP OUTLINE

Email is an interesting medium. It is written communication. Yet few people have ever received formal training in this area. Emails require a writing style unique from letters and reports. They require their writers to combine formal and informal written English, online jargon, and the right personal tone so their communication is clear, concise and reader friendly. However, it can’t be written in a sloppy fashion.

This session will increase the chances of your emails getting read and acted on quickly. We’ll also explore tone and the art of making requests. Writing style will not  be covered.

WHO SHOULD ATTEND:

• Anyone who wants to improve the quality of their emails

YOU WILL LEARN TO:

• Write with clarity and conciseness
• Determine what’s legal, what’s not
• Write powerful opening lines to increase your chance of fast action
• Adopt the right tone
• Prepare professional, non-inflammatory messages
• Increase your chances of having your messages read and acted upon
• Avoid the top Canadian pet peeves with regard to emails

COURSE OUTLINE

Introduction

• Benefits and challenges of emails
• Legal ramifications
• Set-up of emails
• Top 10 Canadian Pet Peeves
• Deciding on the right medium

Writing Style

• 7 deadly sins
• Tone

Organization

• Subject lines
• Opening lines
• Email etiquette

METHODS TO BE USED

This is an interactive workshop with participants involved in discussions and group and individual exercises.