Presenting Under Pressure? Audience, listening, delivery, practice

ONE-DAY WORKSHOP

For 6 to 16 participants at your place of business

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WORKSHOP DESCRIPTION

Regardless of your personality type, pressure happens to everyone.  We all respond differently to situations when we’re put on the spot.  As prepared as you can be, there’s always someone has to ask a question that you may not be ready for.  Learning tips and techniques that will make you look confident in front of any audience will decrease your stress level.

The session provides lots of opportunity for participants to demonstrate new knowledge and skills with instructor coaching and group constructive feedback.  Each participant must come prepared to speak about a work-related topic.

WHO SHOULD ATTEND:

  • People concerned about their communication delivery style
  • Managers, sales and marketing professionals, technical specialists
  • People wanting to be more confident and concise when speaking with others
  • Leaders wanting to demonstrate effective leadership skills

YOU WILL LEARN TO:

  • Turn nervous energy into a positive response
  • Answer questions confidently and effectively
  • Explain complex information clearly
  • Match your message to the audience’s needs
  • Inform, influence and persuade
  • Demonstrate positive body language and read the audience’s body language
  • Use active listening skills
  • Use stall tactics
  • Summarize and stop talking

COURSE OUTLINE

Understanding Your Audience

  • Identify the four types of personalities
  • Learn how to deliver to their needs

Listening

  • Ten active listening techniques
  • Practice paraphrasing

Delivery

  • Learn to relax
  • Use stall tactics
  • Demonstrate professional body language
  • Eliminate “fillers,” i.e., ums
  • Practise eye contact
  • Be aware of technical jargon
  • Demonstrate vocal skills

Presentation Practice

  • Each participant will speak for approximately 5 minutes on a work-related topic
  • The instructor and class participants will challenge the speaker about content
  • Constructive feedback will be shared with opportunity for improvement

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning. Learning Aid cards will be provided for reinforcement.

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Course Code: PSP702

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