Courses and Workshops
All organizations have customers — both external and internal. How we listen and respond to them is essential in making our organization approachable, profitable, and productive.
All organizations have customers — both external and internal. How we listen and respond to them is essential in making our organization approachable, profitable, and productive.
Everyone is a customer, internally and externally. Enhance your customer service skills with this course, designed to equip participants with essential techniques for delivering exceptional customer experiences and fostering client satisfaction.
The session explores both the psychology behind customer service writing and a writing style that ensures clear understanding of our message. It will also address the importance of understanding our readers – our customers – and the feelings the organization wants customers to have about it.
All local government employees are part of the customer service process. Yet sometimes a service provider will encounter uninformed, unhappy, and irate customers. This workshop provides techniques for communicating with these people while remaining calm and professional.
Participants will learn to build on their natural styles, improve their communication skills and enhance the image of your organization. The root cause of complaints will be established so they can be dealt with quickly and effectively.
It’s important to be able to express our views calmly and with confidence even when a situation or meeting becomes difficult and stressful. This program helps us understand how to discuss potentially upsetting information with others either face to face or in a team setting.
This workshop discusses what customers expect when they deal with us, what tone and words they expect to hear and what their requirements are.
Dealing with customers – both internal and external – is one of the most difficult and challenging responsibilities. Learn to be an ambassador for your organization.
Does anyone complain about your listening skills? Do you want to be able to listen better? This workshop will help you reach your goal.