Difficult conversations, listening, communication impact, assertive communication

ONE-DAY WORKSHOP

For 6 to 20 participants at your place of business

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WORKSHOP DESCRIPTION

In today’s workforce, it’s important to be able to express our views calmly and with confidence even when a situation or meeting becomes difficult and stressful. This program helps us understand how to discuss potentially upsetting information with others either face to face or in a team setting.

WHO SHOULD ATTEND:

  • Anyone who has difficulty conversing with others
  • Anyone who wants to upgrade their communication skills

YOU WILL LEARN TO:

  • Understand how relationships, the individual and the tasks work together
  • Understand what steps in the way of effective communication
  • Develop techniques to deal with confrontations and conflicts
  • Speak in an assertive manner
  • Get the message across without harming relationships

COURSE OUTLINE

The RIT Model

  • Relationship, Individual and Task, they all work together
  • Develop a strategy to work in harmony

The Power of Listening

  • Cost of not  listening effectively
  • Steps to powerful listening

Communication Impact

  • Body language, what are you really saying?
  • It is not what you say, but how you say it that makes the difference
  • Behaviour breeds behaviour, what is yours doing?
  • Following the Platinum Rule: do unto others as they would do unto themselves

Assertive Communication

  • Repeat for emphasis
  • Give the benefit of the doubt
  • Say no when needed

Putting it all together

  • Action plan for success

< Back to all Communication Skills Courses

Course Code: CSC704

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