• Half-Day Course

    3 Hours
    of training

  • 6 to 20 Participants

    6 to 20
    participants from
    your organization

  • On-Site or Virtual

    On-Site at your
    place of business or
    Virtual via Zoom / Teams

In today’s globalized workforce, understanding how to navigate cultural differences is critical for creating inclusive and effective teams. This workshop addresses the key challenges and opportunities of working in multicultural environments, helping participants develop the skills needed to foster collaboration and mutual respect across cultural lines.

This workshop explores the complexities and benefits of working in diverse, multicultural environments and provides participants with intercultural awareness and skills for effective collaboration across cultures. Through interactive discussions and activities, participants will explore how to recognize cultural differences, respond to communication barriers, and help create inclusive organizational cultures that truly understand the importance of diversity for innovative collaboration.

WHO SHOULD ATTEND:

  • Managers and team leaders
  • HR professionals
  • Employees in multicultural work environments
  • Individuals working with international teams or clients

YOU WILL LEARN:

  • The role of leadership in guiding teams through conflict
  • Tools and techniques for de-escalating and transforming conflict
  • Leadership strategies to maintain team cohesion during disputes
  • How to apply conflict transformation in real-life scenarios

COURSE OUTLINE

Understanding Cultural Differences

  • Defining multiculturalism and diversity in the workplace
  • Exploring key cultural dimensions
  • Cultural Humility vs. Cultural Competence: concept and practice

Cross-Cultural Communication

  • Techniques for effective communication across cultures
  • Addressing common communication barriers
  • Role-playing exercises to practice empathy and understanding in diverse teams

Building Inclusive Teams

  • Strategies for fostering an inclusive team environment
  • Practical examples of inclusive practices in the workplace
  • Scenario activity in small groups
  • Questions?
    Summary and Evaluations

METHODOLOGY

This course employs a mix of short lectures, group discussions, and interactive scenarios to engage participants. Case studies and role-playing exercises invite leaders to practice conflict resolution in a safe environment, while personal reflection and small group discussions support integration and sense-making.

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