Customer service is not a department, it’s everyone’s job — Anonymous

All organizations have customers — both external and internal. How we listen and respond to them is essential in making our organization approachable, profitable, and productive.

Click on the Workshop Title to obtain the course outline.

One-day Workshops

Handling Difficult Conversations With Tact
It’s important to be able to express our views calmly and with confidence even when a situation or meeting becomes difficult and stressful. This program helps us understand how to discuss potentially upsetting information with others either face to face or in a team setting.

Customer Service
Everyone is a customer, internally and externally. Employees leave their place of business because they are not treated the way they wish to be treated. Customers do the same.

Half-day Workshops

Active Listening
Does anyone complain about your listening skills? Do you want to be able to listen better? This workshop will help you reach your goal.

Quality Service
This workshop discusses what customers expect when they deal with us, what tone and words they expect to hear and what their requirements are.