Giving and Receiving Feedback

WORKSHOP DESCRIPTION

Feedback is given daily, not just during formal performance times.  Leaders may find feedback a challenge if they are uncomfortable giving and receiving feedback.  Productivity goes up, stress levels go down.  What a team environment that would be!  Effective leaders provide feedback in such a way that it makes a positive difference.  Effective questioning improves the communication relationship.  This session ensures leaders learn the best techniques for obtaining the information they want.

WHO SHOULD ATTEND:

People who give and receive feedback

YOU WILL LEARN TO:

• Identify different types of question and their purpose
• Save time by asking the right question
• Demonstrate effective questioning techniques
• Give and receive constructive feedback
• Enhance personal and professional relationships
• Increase productivity through constructive feedback

COURSE OUTLINE

Questioning Basics

• Benefits of asking the right type of question
• Four types of questions
• Characteristics of types of questions
• Guidelines for questioning
• Hazards of questions

Understanding Feedback

• Benefits of constructive feedback
• Why are people reluctant to give feedback

Feedback Process

• Six strategic steps of giving constructive feedback
• Distinguishing between behaviour and judgement
• Tips for giving and receiving feedback

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning.