For up to 10 participants at your place of business

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Microsoft Outlook is an e-mail client and personal information manager. Outlook includes many advanced features to help you find and organize all of your information efficiently so you can focus on being productive. Our Microsoft Outlook training will help you how to manage your e-mail, calendar, contacts, and tasks with ease.

This hands-on course will teach you the basics of this industry-leading software.

Courses offered for Outlook 2010, 2013, and 2016.

Other workshops on this topic: Microsoft Outlook – Advanced



  • New Microsoft Outlook users


  • Explore the Outlook 2016 environment, create customized notes, subscribe to RSS feeds, and learn to use Help
  • Communicate with electronic mail quickly and easily
  • Manage contact information and track communications
  • Address, distribute, file, sort, find, and manage messages efficiently
  • Record, prioritize, and track tasks
  • Schedule and manage appointments efficiently
  • Co-ordinate and schedule meetings with others
  • Select print styles and print Outlook items


Understanding the Outlook Environment

  • Understand Outlook concepts
  • Get started
  • Work in Outlook
  • Create and customize notes
  • Work with RSS feeds
  • Use Outlook Help

Communicating With E-mail Messages

  • Create and send messages
  • Reply, forward, and delete messages

Working With Contacts

  • Manage contacts
  • Track communications in the journal

Managing Messages

  • Create contact groups
  • Organize, sort, and find messages
  • Manage junk e-mail

Managing Tasks

  • Create, edit, and delete tasks
  • Organize and track tasks

Scheduling and Managing Appointments

  • Schedule appointments
  • Manage appointments
  • Handle calendar options

Scheduling Meetings

  • Plan, request, and schedule meetings
  • Reschedule and cancel meetings

Printing Outlook Items

  • Select print styles and printing messages
  • Print schedules and contact lists

Summary and Evaluations


  • Live, instructor-led training with hands-on exercises

Participants are requested to bring their computers to the session. Laptops are also available to rent for an additional fee.