Performance Management, introduction, job expectations, motivation techniques, coaching,
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WORKSHOP DESCRIPTION
Managing the performance of others is more than the annual performance review. Successful performance management results in continuous process improvement, enhanced productivity, workplace cohesiveness, exceptional customer service and a positive community reputation. A successful blending of organizational and employee needs can result in both performance and spirits soaring!
This workshop will examine critical aspects of successful performance management. A variety of training techniques will be used with emphasis placed on practical application of new skills and ideas.
In addition, role-play is created to encourage managers and team leaders to practicePerformance Management Techniques.
WHO SHOULD ATTEND:
Managers, assistant managers, senior specialists, supervisors, team leaders and anyone involved in managing performance.
YOU WILL LEARN TO:
- Use the ABC’s to better communication
- Use behaviour conversations for improved performance
- Set performance standards
- Use motivation techniques to get results
- Create job expectations and standards of performance
- Develop a system to encourage your employees to stay on track
COURSE OUTLINE
Introduction to Management
- Self-management: the first step toward managing others
- The best way to work through the problems of being a manager
Clarifying and Communicating Job Expectations and Performance Standards
- Linking organizational goals to what your work group does every day
- Breaking down jobs into training plans and future opportunities
- Creating SMART goals with your staff
- Determining the expectations that need to be increased or decreased
- Use the ABC’s to track objectives and work performance throughout the year
Developing Motivation Techniques to Incent Employees to Increased Performance
- Understanding the role motivation plays in influencing performance and productivity
- Determining what motivates your team
- Creating non-monetary recognition and rewards
- Using delegation to help motivate employees
Motivating, Coaching, and Improving Performance
- Developing a system based on expectations
- Determining what a motivating environment really looks like
- Assess what is acceptable poor performance
Making it Happen for You
- Create an action plan that works for you
In this one-day, highly-participative workshop, attendees will engage in role-play, individual and group exercises. The client is asked to provide a copy of the mission and vision statements so the learners can develop SMART goals for themselves and their teams as they relate to the mission statement.
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Course Code: MPC707
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