Behavioural interviewing, behavioural process, legal aspects, the interview, post interview
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WORKSHOP DESCRIPTION
Techniques for interviewing based on behavioural interview questions work on the principle that past behaviours will predict future behaviours. Interviewing is about discovering information about a person to determine if they are suitable for your organization. It costs more than three times their salary if a person is hired incorrectly and they leave in one year or less. Therefore, it is critical that interviewers receive training in this area.
WHO SHOULD ATTEND:
Managers, supervisors, team leaders who make hiring decisions and are interested in behavioural interviewing techniques that work.
YOU WILL LEARN TO:
- Effectively utilize the job description to determine your specific hiring needs
- Develop direct and effectual behavioural interview questions
- Understand the importance of clear communication and body language
- Conduct a behaviour-based interview
- Critique responses from interviewee
COURSE OUTLINE
Understand the Behavioural Process
- What it means and how it works, the big picture
- Cost assessment to the organization
- The difference between leading, theoretical and behavioural questions
- When to use them
- Writing behavioural questions on the fly
The Legal Aspect of Interviewing
- What can you say?
- Knowing the Human Rights Code as it relates to Interviewing
- Creating behavioural interview questions to get to difficult issues
The Interview Itself
- Setting a relaxed tone
- Determining the interviewee’s communication style
- Writing and speaking with ease
- Closing the interview
After the Interview
- What now?
- Determining evaluation and selection criteria
- How to overcome reference check shut-down
Because of the skill-building exercises in this workshop, the maximum class size is 14 participants.
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Course Code: MPC701
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