• One-Day Course

    6 Hours
    of training

  • 6 to 14 Participants

    6 to 14
    participants from
    your organization

  • On-Site or Virtual

    On-Site at your
    place of business or
    Virtual via Zoom / Teams

Behavioural interviewing, behavioural process, legal aspects, the interview, post interview

WORKSHOP DESCRIPTION

Techniques for interviewing based on behavioural interview questions work on the principle that past behaviours will predict future behaviours. Interviewing is about discovering information about a person to determine if they are suitable for your organization. It costs more than three times their salary if a person is hired incorrectly and they leave in one year or less. Therefore, it is critical that interviewers receive training in this area.

WHO SHOULD ATTEND:

  • Managers, supervisors, team leaders who make hiring decisions and are interested in behavioural interviewing techniques that work.

PARTICIPANTS WILL LEARN TO:

  • Effectively utilize the job description to determine your specific hiring needs
  • Develop direct and effectual behavioural interview questions
  • Understand the importance of clear communication and body language
  • Conduct a behaviour-based interview
  • Critique responses from interviewee

COURSE OUTLINE

Understand the Behavioural Process

  • What it means and how it works, the big picture
  • Cost assessment to the organization
  • The difference between leading, theoretical and behavioural questions
  • When to use them
  • Writing behavioural questions on the fly

The Legal Aspect of Interviewing

  • What can you say?
  • Knowing the Human Rights Code as it relates to Interviewing
  • Creating behavioural interview questions to get to difficult issues

The Interview Itself

  • Setting a relaxed tone
  • Determining the interviewee’s communication style
  • Writing and speaking with ease
  • Closing the interview

After the Interview

  • What now?
  • Determining evaluation and selection criteria
  • How to overcome reference check shut-down

METHODS TO BE USED

This instructor-led workshop uses practical discussion, guided exercises, sample interview scenarios, and question-development activities to help participants apply behavioural interviewing techniques with confidence. Participants will practice identifying hiring needs, creating effective interview questions, assessing responses, and considering legal and communication factors throughout the interview process.

Because of the skill-building exercises in this workshop, the maximum class size is 14 participants.

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