• Half-Day Course

    3 Hours
    of training

  • 6 to 20 Participants

    6 to 20
    participants from
    your organization

  • On-Site or Virtual

    On-Site at your
    place of business or
    Virtual via Zoom / Teams

In today’s fast-paced work environments, emotional resilience is essential for managing stress, maintaining focus, and leading with confidence. This interactive half-day workshop provides participants with practical tools and strategies to increase emotional awareness, handle stress in healthy ways, and bounce back from challenges with clarity and composure. Through guided reflection, real-world scenarios, and actionable techniques, attendees will build a resilient mindset that sustains performance under pressure.

WHO SHOULD ATTEND:

  • Supervisors, managers, and team leaders
  • Human resources professionals and frontline staff
  • Customer service and client-facing employees
  • Anyone looking to strengthen emotional intelligence and resilience at work

YOU WILL LEARN:

  • How emotions influence your decisions, behaviours, and team dynamics
  • To increase self-awareness and recognize emotional cues in others
  • Healthy strategies for managing stress, anxiety, and emotionally charged moments
  • How to maintain composure and character in the face of adversity
  • Ways to reframe challenges and recover quickly from emotional setbacks

COURSE OUTLINE

Emotional Awareness

  • How emotions impact thoughts, actions, and decisions
  • Recognizing, naming, and interpreting emotions in oneself and others
  • Using self-awareness to communicate more clearly and produce better outcomes

Emotional Management

  • Strategies to regulate emotional responses
  • Techniques for coping with stress and anxiety effectively
  • Moving from reactive behaviour to intentional choice

Emotional Resilience

  • Building the ability to bounce back from setbacks
  • Maintaining optimism and mental clarity under pressure
  • Viewing challenges as opportunities for growth

Connection & Character

  • Leading with authenticity, empathy, and integrity
  • Enhancing workplace relationships through emotional intelligence
  • Making decisions grounded in character rather than purely emotion

METHODS TO BE USED

Participants will engage in group dialogue, personal reflection, and work through real-world scenarios. They will also practice hands-on tools and strategies that are ready to apply immediately in the workplace.

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-SW-