ONE-DAY WORKSHOP

For 6 to 16 participants at your place of business

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WORKSHOP DESCRIPTION

Being assertive means being able to stand up for your own or other people’s rights in a calm, positive way, without being aggressive or passively accepting “wrong” behaviours. Assertive individuals are able to get their point across without upsetting others or becoming upset themselves.

Studies show that assertive individuals improve communications within an organization, create win-win situations, and create a happier, healthier work environment.

WHO SHOULD ATTEND:

  • Leaders that want to identify their own communication style
  • Leaders that must communicate to ALL types of individuals
  • Employees that want to increase their confidence
  • Employees that need to be more aware of their aggressive behaviours
  • Employees seeking opportunities to work more effectively with others

PARTICIPANTS WILL LEARN TO:

  • Build an awareness of their communication patterns
  • Deal confidently with people around them.
  • Use skills required for effective and responsible assertive behaviour
  • Learn to say “no” instead of giving up or giving in
  • Handle criticism, defensiveness, and conflict
  • Create a positive, accepting work environment

COURSE OUTLINE

Introduction

  • Define behaviours: passive, assertive, aggressive, and passive–aggressive
  • Complete an assertive assessment

Communication Behaviours

  • Identifying communication strategies
  • Recognizing the behaviours that speak to our communication style

Becoming More Assertive

  • Identifying behaviours we can consciously alter
  • Improving self-concept
  • Demonstrating verbal assertive skills
  • Enhancing your assertiveness style

Managing Conflict

  • Identifying how you normally manage conflict
  • Demonstrating strategies to communicate during conflict
  • Dealing with difficult people

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning.

Learning Aid cards will be provided for reinforcement.

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Course Code: CSP715

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