Constructive feedback, understanding feedback, feedback process

HALF-DAY WORKSHOP

For 6 to 20 participants at your place of business

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WORKSHOP DESCRIPTION

Good managers know how to provide feedback in such a way that it makes a positive difference. Staff should also know how to accept that feedback. This session provides the skills to help everyone give and receive constructive feedback.

WHO SHOULD ATTEND:

People who give and receive feedback

YOU WILL LEARN TO:

  • Give and receive constructive feedback
  • Enhance personal/professional relationships
  • Increase productivity through feedback

COURSE OUTLINE

Understanding Feedback

  • Constructive feedback
  • Benefits of constructive feedback
  • Why are people reluctant to give feedback

Feedback Process

  • Six strategic steps of giving constructive feedback
  • The difference between behaviour and judgement
  • Tips for giving feedback
  • Tips for receiving feedback
  • Success strategies

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning.

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Course Code: CSP503

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