Effective communicating, one-way vs two-way, non-verbal cues

ONE-DAY WORKSHOP

For 6 to 20 participants at your place of business

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WORKSHOP DESCRIPTION

OVERVIEW

Communication is the foundation for a strong team environment.  Verbal communication is the most frequently used method of communication. What we say and how we say it directly impacts those we communicate with. This workshop develops effective speaking skills, providing participants with the techniques to speak more clearly, confidently and comfortably.  Learning a simple process will increase your confidence to speak up when necessary.  Leaders and team players will learn to speak easily to one another.

WHO SHOULD ATTEND:

Leaders and team players

YOU WILL LEARN TO:

  • Use the communication model to everyone’s advantage
  • Identify your and other’s learning style preference
  • Identify and overcome barriers to effective communication
  • Appreciate the benefits of verbal communication
  • Deliver your message using a five step process
  • Identify the advantages and disadvantages of one-way and two-way communication
  • Read and demonstrate messages through non-verbal signs

COURSE OUTLINE

Effective Communication

  • Enhancing your delivery style
  • Strategic steps for effective delivery
  • It’s not what you say, but how you say it
  • Demonstrate effective delivery

One-way versus two-way Communication

  • Advantages and disadvantages
  • Purpose and principles
  • Group demonstrations for tips and techniques

Non-Verbal Message Senders

  • Overcoming barriers
  • Tone of voice
  • Characteristics of effective communication
  • Purpose of non-verbal communication
  • Emphasizing with vocal non-verbal cues

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning.

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Course Code: CSP702

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