Difficult conversations, personality preferences, communication process

HALF-DAY WORKSHOP

For 6 to 20 participants at your place of business

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WORKSHOP DESCRIPTION

We all run into challenging situations in the workforce that we must learn to work through and to defuse. This practical half-day workshop helps participants to learn about themselves and others so they can communicate more effectively.

WHO SHOULD ATTEND:

Men and women who want to be able to communicate effectively in difficult or challenging situations

YOU WILL LEARN TO:

  • Communicate with vision, clarity and purpose
  • Appreciate your personality preferences and the dynamics they play when communicating with others
  • Assess your own communication patterns
  • Use an effective five-step process for communication
  • Deal with challenges and opportunities in difficult situations

COURSE OUTLINE

Personality Preference

  • Be aware of Jungian preferences
  • Enhance your understanding of yourself
  • Enhance your understanding of others
  • Learn how to adapt/flex to others and connect more effectively for improved relationships and results
  • Appreciate the strengths and challenges of all personalities

The Communication Process

  • Learn and demonstrate the 5 strategic steps of verbal communication
  • Demonstrate the techniques of good oral communication
  • Describe and demonstrate the importance of body language

Putting Communication Into Action

  • Identify your strengths and areas to be developed
  • Demonstrate confidence through body language, tone of voice and eye contact
  • Prepare for challenges in the workplace
  • Exhibit behaviours to overcome barriers of communications
  • Take responsibility for creating and contributing to a healthy environment in the workplace

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning.

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Course Code: CSP504

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