Communication skills, DiSC, behavioural styles, listening techniques, planning

ONE-DAY WORKSHOP

For 6 to 20 participants at your place of business

This is a practical workshop designed to help participants strengthen their interpersonal communication skills and build more productive working relationships. Through self-assessment, discussion, and hands-on exercises, participants will explore their personal communication style, learn how to listen more effectively, and develop strategies for adapting their approach to different situations and personalities. Using the DiSC Workplace report as a foundation, the program provides practical tools to reduce misunderstandings, manage conflict, and communicate with greater confidence and impact in the workplace.

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YOU WILL LEARN TO:

  • Recognize your strengths and weaknesses as a communicator
  • Capitalize on your strengths and overcome shortcomings
  • Develop appropriate body language for mirroring during a communication
  • Create effective listening habits and behaviours
  • Understand what steps in the way of effective communication
  • Develop techniques to deal with confrontations and conflicts

An assessment instrument called DiSC Workplace report is used in this workshop.

DiSC© Identifies:

  • Why we act the way we do
  • How others see us
  • What skills we need to develop to become more effective

COURSE OUTLINE

Communication Impact

  • Body language, what are you really saying?
  • It is not what you say, but how you say it that makes the difference
  • First impressions are made in seconds, how to make them powerful
  • Following the Platinum Rule: do unto others as they would do unto themselves

Your Behaviour Styles

  • The four behavioural styles and their impact on communication
  • Developing communication techniques for each style
  • The impact our style has on others and how to mirror their style
  • Identify how your style can maintain effective teams
  • Create methods to deal with other styles

Effective Listening Techniques

  • The barriers to effective listening
  • How to listen when angry
  • How to create an open environment
  • How to probe to discover the real situation

Planning for the Future

  • Preparing a communication network
  • Determining the purpose of the communication results
  • Create a personal criteria of  “must do”, “should do” and “like to do” to be the best communicator possible

METHODOLOGY

This workshop uses the DiSC© Workplace self-assessment to help participants identify their natural behavioral tendencies and communication blind spots. By integrating the Platinum Rule—treating others as they wish to be treated—the program moves beyond lecture into skill-building exercises focused on active listening under pressure, and non-verbal communication. This “learn-by-doing” approach ensures that participants develop the technical agility to adapt their body language and probing techniques to resolve conflicts and lead effective teams in real-time.

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Course Code: CSC701

-cp/rb- CP5842