Communication skills, DiSC, behavioural styles, listening techniques, planning
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YOU WILL LEARN TO:
- Recognize your strengths and weaknesses as a communicator
- Capitalize on your strengths and overcome shortcomings
- Develop appropriate body language for mirroring during a communication
- Create effective listening habits and behaviours
- Understand what steps in the way of effective communication
- Develop techniques to deal with confrontations and conflicts
An assessment instrument called DiSC© is used in this workshop.
DiSC© Identifies:
- Why we act the way we do
- How others see us
- What skills we need to develop to become more effective
COURSE OUTLINE
Communication Impact
- Body language, what are you really saying?
- It is not what you say, but how you say it that makes the difference
- First impressions are made in seconds, how to make them powerful
- Following the Platinum Rule: do unto others as they would do unto themselves
Your Behaviour Styles
- The four behavioural styles and their impact on communication
- Developing communication techniques for each style
- The impact our style has on others and how to mirror their style
- Identify how your style can maintain effective teams
- Create methods to deal with other styles
Effective Listening Techniques
- The barriers to effective listening
- How to listen when angry
- How to create an open environment
- How to probe to discover the real situation
Planning for the Future
- Preparing a communication network
- Determining the purpose of the communication results
- Create a personal criteria of “must do”, “should do” and “like to do” to be the best communicator possible
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Course Code: CSC701
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