Constructive feedback, understanding feedback, feedback process
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WORKSHOP DESCRIPTION
Good managers know how to provide feedback in such a way that it makes a positive difference. Staff should also know how to accept that feedback. This session provides the skills to help everyone give and receive constructive feedback.
WHO SHOULD ATTEND:
People who give and receive feedback
YOU WILL LEARN TO:
- Give and receive constructive feedback
- Enhance personal/professional relationships
- Increase productivity through feedback
COURSE OUTLINE
Understanding Feedback
- Constructive feedback
- Benefits of constructive feedback
- Why are people reluctant to give feedback
Feedback Process
- Six strategic steps of giving constructive feedback
- The difference between behaviour and judgement
- Tips for giving feedback
- Tips for receiving feedback
- Success strategies
METHODS TO BE USED
Program delivery will appeal to all adult learning styles to encourage active participation and learning.
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Course Code: CSP503
-ps-.5