Difficult conversations, personality preferences, communication process
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WORKSHOP DESCRIPTION
We all run into challenging situations in the workforce that we must learn to work through and to defuse. This practical half-day workshop helps participants to learn about themselves and others so they can communicate more effectively.
WHO SHOULD ATTEND:
Men and women who want to be able to communicate effectively in difficult or challenging situations
YOU WILL LEARN TO:
- Communicate with vision, clarity and purpose
- Appreciate your personality preferences and the dynamics they play when communicating with others
- Assess your own communication patterns
- Use an effective five-step process for communication
- Deal with challenges and opportunities in difficult situations
COURSE OUTLINE
Personality Preference
- Be aware of Jungian preferences
- Enhance your understanding of yourself
- Enhance your understanding of others
- Learn how to adapt/flex to others and connect more effectively for improved relationships and results
- Appreciate the strengths and challenges of all personalities
The Communication Process
- Learn and demonstrate the 5 strategic steps of verbal communication
- Demonstrate the techniques of good oral communication
- Describe and demonstrate the importance of body language
Putting Communication Into Action
- Identify your strengths and areas to be developed
- Demonstrate confidence through body language, tone of voice and eye contact
- Prepare for challenges in the workplace
- Exhibit behaviours to overcome barriers of communications
- Take responsibility for creating and contributing to a healthy environment in the workplace
METHODS TO BE USED
Program delivery will appeal to all adult learning styles to encourage active participation and learning.
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Course Code: CSP504
-ps-.5