Difficult conversations, listening, communication impact, assertive communication
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WORKSHOP DESCRIPTION
In today’s workforce, it’s important to be able to express our views calmly and with confidence even when a situation or meeting becomes difficult and stressful. This program helps us understand how to discuss potentially upsetting information with others either face to face or in a team setting.
WHO SHOULD ATTEND:
- Anyone who has difficulty conversing with others
- Anyone who wants to upgrade their communication skills
YOU WILL LEARN TO:
- Understand how relationships, the individual and the tasks work together
- Understand what steps in the way of effective communication
- Develop techniques to deal with confrontations and conflicts
- Speak in an assertive manner
- Get the message across without harming relationships
COURSE OUTLINE
The RIT Model
- Relationship, Individual and Task, they all work together
- Develop a strategy to work in harmony
The Power of Listening
- Cost of not listening effectively
- Steps to powerful listening
Communication Impact
- Body language, what are you really saying?
- It is not what you say, but how you say it that makes the difference
- Behaviour breeds behaviour, what is yours doing?
- Following the Platinum Rule: do unto others as they would do unto themselves
Assertive Communication
- Repeat for emphasis
- Give the benefit of the doubt
- Say no when needed
Putting it all together
- Action plan for success
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Course Code: CSC704
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