Powerful Listening – it’s not just an act! Active listening, listening personality, empathetic listening
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WORKSHOP DESCRIPTION
Does anyone tell you, you’re NOT listening? Do you want or need to listen better? Leaders and team players are sometimes challenged to listen when personality, noise, job title, etc. become barriers. Hearing is something you’re born with, listening is a learned behaviour. Developing your listening skills and perhaps changing some poor behaviours will strengthen professional and personal relationships. Team productivity will soar when we truly hear what the other person is saying.
WHO SHOULD ATTEND:
Leaders and team players
YOU WILL LEARN TO:
- Enhance and create personal and professional relationships
- Demonstrate the true meaning of listening
- Increase productivity through active listening
- Be more understanding of others
- Be better understood
- Reflect the content of interpersonal messages
- Interpret the challenges of non-verbal communication and make them work effectively
COURSE OUTLINE
Active Listening
- Listening style assessment
- Barriers and benefits of listening
- Five techniques of active listening
- Five skills of active listening
- Concentration tips
- Listener’s quiz for personal development
Your Listening Personality
- Distinguish between active and empathic listening
- Identify your challenges in listening
- Consequences of not listening
Steps to Improving your Listening Skills
- Stop, Look, Listen
- Responding with empathy
- Strategies for empathetic listening
- Reflecting content by paraphrasing
- Reflecting feelings by paraphrasing
Empathetic Listening
- Exhibit listening behaviours
- Using non-verbal behaviours of an empathic listener
- Create an action plan
METHODS TO BE USED
Program delivery will appeal to all adult learning styles to encourage active participation and learning.
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Course Code: CSP705
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