Recommended for Municipal Government

This workshop provides techniques for writing effective reports for council. It includes writing and organizational techniques and focuses on adhering to the municipality’s template.

The main focus is on the thinking process behind writing for councillors. You will receive tools for ensuring you are providing your reader with the right information so they can confidently approve your recommendation.

Emails, letters and business writing style: a high-content, fast-paced session.

What every policy and procedure writer needs to know: what the courts expect, format options, success checkers, and writing style.

This workshop explores the minute taking process in light of Ontario privacy legislation and provides information and techniques to build the confidence of minute takers.

Preparing minutes for formal and informal meetings. This session includes organizational techniques and plenty of supporting exercises. It also has a component on listening skills.

All local government employees are part of the customer service process. Yet sometimes a service provider will encounter uninformed, unhappy, and irate customers. This workshop provides techniques for communicating with these people while remaining calm and professional.

Participants will learn to build on their natural styles, improve their communication skills and enhance the image of your organization. The root cause of complaints will be established so they can be dealt with quickly and effectively.

You will receive an overview of what’s involved in managing a project. Participants will walk away with a clear understanding of the benefits of a sound project management process for their organization.

This workshop will examine the critical aspects of going from fellow employee to supervisor/manager and explore the difficulties that may lay ahead.

Develop impactful leadership skills through this course, focusing on effective communication, decision-making, and team-building strategies to inspire and drive organizational success.

Customize this leadership course to your organization’s needs with various modules on teamwork, team development, coaching, leading change, well-being, etc.

Learn to cultivate emotionally intelligent leadership skills, empowering you to navigate complex dynamics, inspire teams, and foster a positive work environment, through this comprehensive course.

This workshop introduces emotional intelligence, builds important emotional intelligence skills, and provides basic strategies to improve the effectiveness of participants both professionally and personally.

Conflict triggers different behaviours in each of us, from destructive to productive responses. And while conflict can be very uncomfortable, it is a natural and inevitable part of relationships.

This course provides practical tools and tips from a senior change management practitioner. Participants will learn a step-by-step methodology for enabling the people impacted by change to successfully transition from the current to the future work situation or environment.

This workshop teaches you how to identify the habits you need to change to be a good time manager. You will learn how to develop SMART goals, set priorities, analyze your time problems, and plan and schedule your day for maximum effectiveness.

This session will assist the learner with questioning and with verbal and non-verbal skills, with presenting good messages, and with feeling confident in the message being presented.

If you already have the basic skills needed for making a presentation but want to give them a final polish. Participants will learn and practice techniques for planning, opening, executing and concluding their presentations in a way that fully engages their audiences.

Master the art of giving and receiving feedback with this workshop, which provides practical strategies for delivering constructive feedback, receiving it with openness, and fostering a culture of continuous improvement in communication.

Discover effective strategies for navigating tough conversations with finesse and tact in this course, focusing on communication techniques to address sensitive topics, manage emotions, and foster positive outcomes while preserving professional relationships.

Develop cultural competency and understanding through Indigenous Cultural Competency Training, equipping participants with knowledge and skills to engage respectfully and effectively with Indigenous communities and individuals.