• One-Day Course

    6 Hours
    of training

  • 6 to 20 Participants

    6 to 20
    participants from
    your organization

  • On-Site or Virtual

    On-Site at your
    place of business or
    Virtual via Zoom / Teams

Persuasive communication for managers and supervisors

WORKSHOP DESCRIPTION

Leading others involves being assertive.  Identifying your dominant communication style and that of others will enable you to communicate more effectively.  Increase your knowledge concerning overcome self-limiting concepts and behaviours, respond to the aggressive, passive, and passive-aggressive behaviours of others.  Being assertively competent helps achieve goals and enhance the self-esteem of yourself and your staff.

WHO SHOULD ATTEND:

Leader and managers

YOU WILL LEARN TO:

  • Recognize communication styles
  • Communicate your rights and the rights of others in the workplace
  • Improve self-concept to increase assertive behaviour
  • Identify and implement strategies for improving assertive behaviour

COURSE OUTLINE

Communication styles

  • Defining assertiveness
  • Assertive assessment
  • Behaviours and characteristics of styles

Self and others

  • Human Rights
  • Improving self-concept

Assertiveness

  • Enhancing your assertiveness
  • Learn to say NO!
  • Defining conflict
  • Managing your conflict style
  • Practicing being assertive
  • Handling difficult people

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning.

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